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Performance IndexIllustrative demo

Lever catalogue

28 of 28 instruments, each working through one driver per index to the indicators listed under it.

Catalogue version demo-1.0.0. Illustrative figures.

Marketing & promotion

Raise demand and awareness in target markets.

Marketing & promotion: 4 instruments
InstrumentStatusLead timeCostEvidenceDelivery
Source-market campaigns

Paid media in priority overseas markets to lift visitor demand.

  • TPI Intl demand -> Visitor Economy: Total visitors (overnight and same-day, incl. cruise port-of-call), Real spend per visitor night; Attractions, Culture & Events: MICE delegates, Cultural and attraction footfall (heritage sites and Saadiyat museums), Event attendance; Access & Market Position: Cruise calls, Load factor, Share of UAE hotel guests, Destinations served; Visitor Experience: Visitor overall satisfaction, Social net sentiment; Resilience & Balance: Source-market concentration (HHI)
In force8 weeksHigh costBenchmarked (B)Government
Staycation offers

Resident hotel and attraction packages in the shoulder months.

  • TPI Domestic demand -> Attractions, Culture & Events: Event attendance, Cultural and attraction footfall (heritage sites and Saadiyat museums), MICE delegates; Access & Market Position: Share of UAE hotel guests; Visitor Experience: Visitor overall satisfaction, Social net sentiment; Resilience & Balance: Regional dispersion (outside AD city)
In force4 weeksLow costBenchmarked (B)Partner
Destination brand refresh

Refreshed brand story and content for global audiences.

  • TPI Perception -> Visitor Economy: Total visitors (overnight and same-day, incl. cruise port-of-call), Real spend per visitor night; Attractions, Culture & Events: Cultural and attraction footfall (heritage sites and Saadiyat museums), MICE delegates, Event attendance; Access & Market Position: Share of UAE hotel guests, Cruise calls, Load factor; Visitor Experience: Social net sentiment, Visitor overall satisfaction
  • CPI Reach -> Heritage & Assets: Visitor pressure at heritage sites (visits ÷ capacity); Participation & Learning: Cultural site and museum visits, resident (heritage sites and Saadiyat museums), Festival and flagship-event attendance, resident; Identity & Wellbeing: Social sentiment on culture (shared with TPI), Museum visitor satisfaction; Reach & Exports: International awareness as a cultural capital; Creative Economy & Talent: Resident spend on recreation and education, Long-stay residency applications, creative professionals (monthly); Ecosystem & Enablement: Earned income share of cultural institutions, Private and third-sector share of cultural events
Planned26 weeksMedium costAssumed (C)Government
Travel trade programme

Joint marketing and training with tour operators and agents.

  • TPI Intl demand -> Visitor Economy: Total visitors (overnight and same-day, incl. cruise port-of-call), Real spend per visitor night; Attractions, Culture & Events: MICE delegates, Cultural and attraction footfall (heritage sites and Saadiyat museums), Event attendance; Access & Market Position: Cruise calls, Load factor, Share of UAE hotel guests, Destinations served; Visitor Experience: Visitor overall satisfaction, Social net sentiment; Resilience & Balance: Source-market concentration (HHI)
Planned12 weeksMedium costBenchmarked (B)Partner

Air & cruise access

More direct connections and easier arrival.

Air & cruise access: 4 instruments
InstrumentStatusLead timeCostEvidenceDelivery
Route development incentive

Time-limited support for new direct airline routes.

  • TPI Access -> Visitor Economy: Total visitors (overnight and same-day, incl. cruise port-of-call), Real spend per visitor night; Attractions, Culture & Events: MICE delegates, Cultural and attraction footfall (heritage sites and Saadiyat museums), Event attendance; Access & Market Position: Destinations served, Cruise calls, Load factor, Share of UAE hotel guests; Visitor Experience: Visitor overall satisfaction, Social net sentiment; Resilience & Balance: Regional dispersion (outside AD city)
In force26 weeksHigh costObserved (A)Government
Cruise call incentive

Port and passenger fee relief for new cruise calls.

  • TPI Access -> Visitor Economy: Total visitors (overnight and same-day, incl. cruise port-of-call), Real spend per visitor night; Attractions, Culture & Events: MICE delegates, Cultural and attraction footfall (heritage sites and Saadiyat museums), Event attendance; Access & Market Position: Destinations served, Cruise calls, Load factor, Share of UAE hotel guests; Visitor Experience: Visitor overall satisfaction, Social net sentiment; Resilience & Balance: Regional dispersion (outside AD city)
Planned39 weeksMedium costBenchmarked (B)Government
Visa facilitation

Simpler visitor visa and transit options for key markets.

  • TPI Access -> Visitor Economy: Total visitors (overnight and same-day, incl. cruise port-of-call), Real spend per visitor night; Attractions, Culture & Events: MICE delegates, Cultural and attraction footfall (heritage sites and Saadiyat museums), Event attendance; Access & Market Position: Destinations served, Cruise calls, Load factor, Share of UAE hotel guests; Visitor Experience: Visitor overall satisfaction, Social net sentiment; Resilience & Balance: Regional dispersion (outside AD city)
  • CPI Visitor access -> Heritage & Assets: Visitor pressure at heritage sites (visits ÷ capacity); Participation & Learning: Festival and flagship-event attendance, resident, Cultural site and museum visits, resident (heritage sites and Saadiyat museums); Identity & Wellbeing: Social sentiment on culture (shared with TPI), Museum visitor satisfaction; Reach & Exports: International awareness as a cultural capital; Creative Economy & Talent: Resident spend on recreation and education; Ecosystem & Enablement: Earned income share of cultural institutions
Planned52 weeksLow costBenchmarked (B)Government
Cultural district shuttles

Shuttle links between hotels and the cultural districts.

  • TPI Experience -> Visitor Economy: Real spend per visitor night, Total visitors (overnight and same-day, incl. cruise port-of-call); Attractions, Culture & Events: Cultural and attraction footfall (heritage sites and Saadiyat museums), Event attendance, MICE delegates; Access & Market Position: Share of UAE hotel guests; Visitor Experience: Visitor overall satisfaction, Social net sentiment
  • CPI Visitor access -> Heritage & Assets: Visitor pressure at heritage sites (visits ÷ capacity); Participation & Learning: Festival and flagship-event attendance, resident, Cultural site and museum visits, resident (heritage sites and Saadiyat museums); Identity & Wellbeing: Social sentiment on culture (shared with TPI), Museum visitor satisfaction; Reach & Exports: International awareness as a cultural capital; Creative Economy & Talent: Resident spend on recreation and education; Ecosystem & Enablement: Earned income share of cultural institutions
Planned13 weeksLow costAssumed (C)Partner

Events & festivals

Reasons to visit across the year.

Events & festivals: 3 instruments
InstrumentStatusLead timeCostEvidenceDelivery
Events calendar build-out

More major events in the low-season months.

  • TPI Events -> Visitor Economy: Real spend per visitor night, Total visitors (overnight and same-day, incl. cruise port-of-call); Attractions, Culture & Events: Event attendance, MICE delegates, Cultural and attraction footfall (heritage sites and Saadiyat museums); Access & Market Position: Share of UAE hotel guests, Load factor; Visitor Experience: Social net sentiment, Visitor overall satisfaction; Resilience & Balance: Regional dispersion (outside AD city)
Planned26 weeksHigh costBenchmarked (B)Partner
Business events bid support

Bid funding and delegate support to win conferences.

  • TPI Events -> Visitor Economy: Real spend per visitor night, Total visitors (overnight and same-day, incl. cruise port-of-call); Attractions, Culture & Events: Event attendance, MICE delegates, Cultural and attraction footfall (heritage sites and Saadiyat museums); Access & Market Position: Share of UAE hotel guests, Load factor; Visitor Experience: Social net sentiment, Visitor overall satisfaction; Resilience & Balance: Regional dispersion (outside AD city)
In force26 weeksMedium costObserved (A)Government
Cultural festivals programme

Expanded festivals across heritage sites and districts.

  • TPI Events -> Visitor Economy: Real spend per visitor night, Total visitors (overnight and same-day, incl. cruise port-of-call); Attractions, Culture & Events: Event attendance, MICE delegates, Cultural and attraction footfall (heritage sites and Saadiyat museums); Access & Market Position: Share of UAE hotel guests, Load factor; Visitor Experience: Social net sentiment, Visitor overall satisfaction; Resilience & Balance: Regional dispersion (outside AD city)
  • CPI Participation -> Heritage & Assets: Visitor pressure at heritage sites (visits ÷ capacity); Participation & Learning: Festival and flagship-event attendance, resident, Cultural site and museum visits, resident (heritage sites and Saadiyat museums), Library visits; Identity & Wellbeing: Social sentiment on culture (shared with TPI), Museum visitor satisfaction; Reach & Exports: International awareness as a cultural capital; Creative Economy & Talent: Resident spend on recreation and education; Ecosystem & Enablement: Earned income share of cultural institutions, Private and third-sector share of cultural events
Planned26 weeksMedium costBenchmarked (B)Government

Hotel & attraction supply

More and better places to stay and visit.

Hotel & attraction supply: 3 instruments
InstrumentStatusLead timeCostEvidenceDelivery
Hotel development incentive

Incentives to bring new hotel rooms to market.

  • TPI Supply -> Visitor Economy: Average length of stay (nights per overnight visitor), Total visitors (overnight and same-day, incl. cruise port-of-call); Attractions, Culture & Events: Cultural and attraction footfall (heritage sites and Saadiyat museums), Event attendance, MICE delegates; Access & Market Position: Share of UAE hotel guests; Visitor Experience: Visitor overall satisfaction; Resilience & Balance: Regional dispersion (outside AD city)
In force104 weeksHigh costBenchmarked (B)Private sector
Attraction investment facility

Co-investment in new attractions outside the capital city.

  • TPI Supply -> Visitor Economy: Average length of stay (nights per overnight visitor), Total visitors (overnight and same-day, incl. cruise port-of-call); Attractions, Culture & Events: Cultural and attraction footfall (heritage sites and Saadiyat museums), Event attendance, MICE delegates; Access & Market Position: Share of UAE hotel guests; Visitor Experience: Visitor overall satisfaction; Resilience & Balance: Regional dispersion (outside AD city)
Planned78 weeksHigh costAssumed (C)Partner
Holiday homes scheme

Licensed short-stay homes to widen accommodation choice.

  • TPI Supply -> Visitor Economy: Average length of stay (nights per overnight visitor), Total visitors (overnight and same-day, incl. cruise port-of-call); Attractions, Culture & Events: Cultural and attraction footfall (heritage sites and Saadiyat museums), Event attendance, MICE delegates; Access & Market Position: Share of UAE hotel guests; Visitor Experience: Visitor overall satisfaction; Resilience & Balance: Regional dispersion (outside AD city)
In force13 weeksLow costBenchmarked (B)Private sector

Visitor experience

Service, information and ease on the ground.

Visitor experience: 3 instruments
InstrumentStatusLead timeCostEvidenceDelivery
Service quality standards

Common service standards and mystery shopping for visitor businesses.

  • TPI Experience -> Visitor Economy: Real spend per visitor night, Total visitors (overnight and same-day, incl. cruise port-of-call); Attractions, Culture & Events: Cultural and attraction footfall (heritage sites and Saadiyat museums), Event attendance, MICE delegates; Access & Market Position: Share of UAE hotel guests; Visitor Experience: Visitor overall satisfaction, Social net sentiment
In force13 weeksLow costBenchmarked (B)Partner
Digital visitor guide

One app and web guide with booking and wayfinding.

  • TPI Experience -> Visitor Economy: Real spend per visitor night, Total visitors (overnight and same-day, incl. cruise port-of-call); Attractions, Culture & Events: Cultural and attraction footfall (heritage sites and Saadiyat museums), Event attendance, MICE delegates; Access & Market Position: Share of UAE hotel guests; Visitor Experience: Visitor overall satisfaction, Social net sentiment
Planned26 weeksMedium costAssumed (C)Government
Frontline host training

Hospitality training for hotel retail and transport staff.

  • TPI Experience -> Visitor Economy: Real spend per visitor night, Total visitors (overnight and same-day, incl. cruise port-of-call); Attractions, Culture & Events: Cultural and attraction footfall (heritage sites and Saadiyat museums), Event attendance, MICE delegates; Access & Market Position: Share of UAE hotel guests; Visitor Experience: Visitor overall satisfaction, Social net sentiment
Planned26 weeksLow costBenchmarked (B)Partner

Culture & heritage programming

Programmes that bring people to culture.

Culture & heritage programming: 4 instruments
InstrumentStatusLead timeCostEvidenceDelivery
Museum programming

Exhibitions and learning programmes at the district museums.

  • TPI Experience -> Visitor Economy: Real spend per visitor night, Total visitors (overnight and same-day, incl. cruise port-of-call); Attractions, Culture & Events: Cultural and attraction footfall (heritage sites and Saadiyat museums), Event attendance, MICE delegates; Access & Market Position: Share of UAE hotel guests; Visitor Experience: Visitor overall satisfaction, Social net sentiment
  • CPI Participation -> Heritage & Assets: Visitor pressure at heritage sites (visits ÷ capacity); Participation & Learning: Festival and flagship-event attendance, resident, Cultural site and museum visits, resident (heritage sites and Saadiyat museums), Library visits; Identity & Wellbeing: Social sentiment on culture (shared with TPI), Museum visitor satisfaction; Reach & Exports: International awareness as a cultural capital; Creative Economy & Talent: Resident spend on recreation and education; Ecosystem & Enablement: Earned income share of cultural institutions, Private and third-sector share of cultural events
In force26 weeksMedium costObserved (A)Government
Heritage site upgrades

Conservation and visitor facilities at historic sites.

  • CPI Assets & venues -> Participation & Learning: Library visits, Cultural site and museum visits, resident (heritage sites and Saadiyat museums), Festival and flagship-event attendance, resident; Identity & Wellbeing: Museum visitor satisfaction, Social sentiment on culture (shared with TPI); Reach & Exports: International awareness as a cultural capital; Creative Economy & Talent: Resident spend on recreation and education; Ecosystem & Enablement: Licensed creative enterprises and venues (gated), Private and third-sector share of cultural events
Planned78 weeksHigh costBenchmarked (B)Government
Culture pass

Resident pass bundling museum library and festival entry.

  • CPI Participation -> Heritage & Assets: Visitor pressure at heritage sites (visits ÷ capacity); Participation & Learning: Festival and flagship-event attendance, resident, Cultural site and museum visits, resident (heritage sites and Saadiyat museums), Library visits; Identity & Wellbeing: Social sentiment on culture (shared with TPI), Museum visitor satisfaction; Reach & Exports: International awareness as a cultural capital; Creative Economy & Talent: Resident spend on recreation and education; Ecosystem & Enablement: Earned income share of cultural institutions, Private and third-sector share of cultural events
Planned26 weeksLow costAssumed (C)Government
Heritage education

School and community programmes on intangible heritage.

  • CPI Participation -> Heritage & Assets: Visitor pressure at heritage sites (visits ÷ capacity); Participation & Learning: Festival and flagship-event attendance, resident, Cultural site and museum visits, resident (heritage sites and Saadiyat museums), Library visits; Identity & Wellbeing: Social sentiment on culture (shared with TPI), Museum visitor satisfaction; Reach & Exports: International awareness as a cultural capital; Creative Economy & Talent: Resident spend on recreation and education; Ecosystem & Enablement: Earned income share of cultural institutions, Private and third-sector share of cultural events
In force13 weeksLow costBenchmarked (B)Government

Creative economy & talent

Grow creative businesses and professionals.

Creative economy & talent: 3 instruments
InstrumentStatusLead timeCostEvidenceDelivery
Creative talent visa track

Long-stay residency route for creative professionals.

  • CPI Talent & economy -> Participation & Learning: Library visits; Identity & Wellbeing: Social sentiment on culture (shared with TPI); Reach & Exports: International awareness as a cultural capital; Creative Economy & Talent: Long-stay residency applications, creative professionals (monthly), Resident spend on recreation and education; Ecosystem & Enablement: Licensed creative enterprises and venues (gated), Private and third-sector share of cultural events, Earned income share of cultural institutions
In force13 weeksLow costBenchmarked (B)Government
Creative production grants

Grants for artists publishers games and music studios.

  • CPI Talent & economy -> Participation & Learning: Library visits; Identity & Wellbeing: Social sentiment on culture (shared with TPI); Reach & Exports: International awareness as a cultural capital; Creative Economy & Talent: Long-stay residency applications, creative professionals (monthly), Resident spend on recreation and education; Ecosystem & Enablement: Licensed creative enterprises and venues (gated), Private and third-sector share of cultural events, Earned income share of cultural institutions
Planned26 weeksMedium costBenchmarked (B)Government
Creative hubs

Affordable studios and venues in repurposed buildings.

  • CPI Assets & venues -> Participation & Learning: Library visits, Cultural site and museum visits, resident (heritage sites and Saadiyat museums), Festival and flagship-event attendance, resident; Identity & Wellbeing: Museum visitor satisfaction, Social sentiment on culture (shared with TPI); Reach & Exports: International awareness as a cultural capital; Creative Economy & Talent: Resident spend on recreation and education; Ecosystem & Enablement: Licensed creative enterprises and venues (gated), Private and third-sector share of cultural events
Planned52 weeksMedium costAssumed (C)Partner

Regulation & licensing

Simpler rules for operators and organisers.

Regulation & licensing: 4 instruments
InstrumentStatusLead timeCostEvidenceDelivery
Event permit streamlining

One digital permit for events and pop-ups.

  • TPI Events -> Visitor Economy: Real spend per visitor night, Total visitors (overnight and same-day, incl. cruise port-of-call); Attractions, Culture & Events: Event attendance, MICE delegates, Cultural and attraction footfall (heritage sites and Saadiyat museums); Access & Market Position: Share of UAE hotel guests, Load factor; Visitor Experience: Social net sentiment, Visitor overall satisfaction; Resilience & Balance: Regional dispersion (outside AD city)
  • CPI Regulation & ecosystem -> Participation & Learning: Library visits, Cultural site and museum visits, resident (heritage sites and Saadiyat museums), Festival and flagship-event attendance, resident; Identity & Wellbeing: Museum visitor satisfaction, Social sentiment on culture (shared with TPI); Creative Economy & Talent: Long-stay residency applications, creative professionals (monthly), Resident spend on recreation and education; Ecosystem & Enablement: Licensed creative enterprises and venues (gated), Private and third-sector share of cultural events, Earned income share of cultural institutions
Planned26 weeksLow costBenchmarked (B)Government
Creative business licence

Low-cost licence for small creative and cultural businesses.

  • CPI Regulation & ecosystem -> Participation & Learning: Library visits, Cultural site and museum visits, resident (heritage sites and Saadiyat museums), Festival and flagship-event attendance, resident; Identity & Wellbeing: Museum visitor satisfaction, Social sentiment on culture (shared with TPI); Creative Economy & Talent: Long-stay residency applications, creative professionals (monthly), Resident spend on recreation and education; Ecosystem & Enablement: Licensed creative enterprises and venues (gated), Private and third-sector share of cultural events, Earned income share of cultural institutions
Planned39 weeksLow costAssumed (C)Government
Operator licence simplification

Fewer steps to license tour hotel and attraction operators.

  • TPI Supply -> Visitor Economy: Average length of stay (nights per overnight visitor), Total visitors (overnight and same-day, incl. cruise port-of-call); Attractions, Culture & Events: Cultural and attraction footfall (heritage sites and Saadiyat museums), Event attendance, MICE delegates; Access & Market Position: Share of UAE hotel guests; Visitor Experience: Visitor overall satisfaction; Resilience & Balance: Regional dispersion (outside AD city)
Planned26 weeksLow costAssumed (C)Government
Sponsorship matching

Matched funding for private sponsorship of cultural events.

  • CPI Regulation & ecosystem -> Participation & Learning: Library visits, Cultural site and museum visits, resident (heritage sites and Saadiyat museums), Festival and flagship-event attendance, resident; Identity & Wellbeing: Museum visitor satisfaction, Social sentiment on culture (shared with TPI); Creative Economy & Talent: Long-stay residency applications, creative professionals (monthly), Resident spend on recreation and education; Ecosystem & Enablement: Licensed creative enterprises and venues (gated), Private and third-sector share of cultural events, Earned income share of cultural institutions
Planned26 weeksMedium costAssumed (C)Partner